This short learning programme will assist people who deal with conflict situations in the workplace by providing an understanding of conflict situations and the communication skills required to resolve conflict in a constructive manner. It will also provide learners with the understanding of the processes and procedures for the reduction and elimination of conflict in the workplace. This two-day program is directly aligned to the unit standard: Participate in management of conflict – SAQA ID: 14609 – NQF Level: 5 On successful completion of this program, learners will be awarded 4 national credits
Who will benefit from attending this Programme?
- People who are in supervisory, line management or leadership positions and may need to deal with conflict in the workplace;
- People who are group or team leaders and have people reporting to them and may be required to resolve conflict in the workplace;
- Human Resource practitioners who work with staff matters.